I can’t access my online course — what should I do?

If you cannot access your course, we recommend first refreshing the page and trying again from a recent version of Chrome, Safari, Firefox, or Edge. If the lesson does not load correctly, clear your browser cache, disable any ad blocker or browser extension that may interfere with video playback, and try on another device or network.

If you can sign in but a lesson is blank, frozen, or missing, please return to your dashboard and reopen the course from there.

If the problem continues, contact our support team and include the course name, the level concerned, a screenshot of the issue, and the email address linked to your account.